" View my order"
under review
S
Short Whippet
Customers are confused by the " View my order" button when they get their invoice emailed to them. We put notes on the work order, so it shows on the workflow for our staff to see and not miss. We don't want customers to see this. Can we delete the " View my order" or at least disable it please?
Paul Lutkajtis
Merged in a post:
Turning off "View my Order" on invoices
G
Goldenrod Gayal
Hi guys, can we have the option to turn off "View My Order" button on outgoing invoices?
Paul Lutkajtis
marked this post as
under review
Paul Lutkajtis
Hi Short Whippet - would it help if we added the ability for the main 'Notes' section to not display when a customer views their job online? That way you can continue to use this functionality on Workflow as you do, but without customers ever being able to see these details.
W
Walnut Peacock
Paul Lutkajtis That would be great in my opinion. I didn't even realise customers could see the notes!
Paul Lutkajtis
Walnut Peacock: The main 'notes' field is customer-facing, while you have the ability to add 'internal' notes line items to the order. However, given you want to leverage displaying the main notes on Workflow cards (which is super handy!) then I think this little tweak will cover you :)